This Privacy Policy explains how betso collects, uses, stores, and protects the personal information of players in the Philippines. By creating an account and using the platform, you agree to the practices described here. We are committed to handling your data responsibly and transparently at every step.
Last updated: 2025. Applies to all betso accounts registered from the Philippines.
betso collects only the data needed to operate your account, process transactions, and keep the platform secure for all Filipino players.
When you sign up, betso collects your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification. This information is required to create and maintain your account in compliance with Philippine gaming regulations. We use it solely to verify that you meet the minimum age requirement of 21 years and to confirm your identity before processing withdrawals. Your registration details are stored securely and are never shared with third parties for marketing purposes. You may request a correction to any inaccurate registration data at any time by contacting our support team.
betso records all deposit and withdrawal transactions associated with your account, including the payment method used, transaction amounts in Philippine pesos, timestamps, and reference numbers. This data is necessary for processing your payments accurately and for maintaining financial records as required by applicable law. We do not store full card numbers or complete GCash/Maya credentials — payment processing is handled through secure, encrypted channels. Transaction records are retained for the period required by Philippine financial regulations and are accessible to you through your account history. If you notice any discrepancy in your transaction records, you should contact support immediately.
We collect data about how you use the betso platform, including the sports markets and games you browse, bets you place, session durations, and device information such as your operating system and browser type. This data helps us improve the platform experience, personalise content recommendations, and identify any unusual activity that may indicate a security concern. Usage data is also used to support our responsible gaming programme — for example, to detect patterns that may suggest problematic betting behaviour. We do not use your betting activity data to make automated decisions that negatively affect your legal rights without human review. All usage data is processed in accordance with this Privacy Policy and applicable Philippine data protection law.
betso may collect your approximate location data and device identifiers to verify that you are accessing the platform from a permitted jurisdiction within the Philippines. Location data is used strictly for compliance and security purposes — it is not used for advertising profiling or sold to third parties. Device identifiers help us detect suspicious login attempts and protect your account from unauthorised access. If you access betso through our mobile app, location permissions are requested only when necessary and can be managed through your device settings. You can continue to use most platform features without enabling precise location access, though some jurisdiction-based restrictions may apply.
When you contact betso's support team via chat, email, or any other channel, we retain records of those communications to help resolve your query and to improve our service quality. Communication records may include your name, account details, the nature of your enquiry, and any attachments you provide. These records are kept for a reasonable period to allow follow-up on unresolved issues and to protect both you and betso in the event of a dispute. We may also send you transactional notifications — such as deposit confirmations, withdrawal updates, and security alerts — which are necessary for the operation of your account. You can manage your marketing communication preferences through your account settings at any time.
betso uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used in aggregate. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players so we can prioritise improvements. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect your experience on the platform. We do not use third-party advertising cookies or share cookie data with external ad networks.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights regarding the personal information betso holds about you.
You have the right to request a copy of the personal data betso holds about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Access requests can be submitted through the support team using the contact details provided on this page. We may ask you to verify your identity before releasing any personal data to protect against unauthorised access requests. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings. For corrections to identity documents or other sensitive records, please contact our support team and provide the relevant supporting documentation. We will process correction requests promptly and notify you once the update has been made. Keeping your information accurate helps ensure smooth processing of withdrawals and account verification checks.
You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that betso is required by law to retain certain records — including transaction histories and identity verification documents — for a minimum period as specified by Philippine financial and gaming regulations. Erasure requests that conflict with these legal retention obligations cannot be fully fulfilled, but we will delete all data that is not subject to a legal retention requirement. We will inform you clearly about which data can and cannot be erased and the reasons why.
Where betso processes your personal data based on your consent — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You can opt out of marketing emails and notifications through your account settings or by contacting support. Withdrawing consent for optional processing will not affect your ability to use the core betso platform. If you object to any other form of data processing, please contact us and we will review your request in accordance with applicable law. We will respond to all objection requests within a reasonable timeframe.
If you have any questions about how betso handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit the FAQ page for quick answers to common account and privacy questions.